Executive, M Care – Customer Care

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Website MahSingGroup Mah Sing Group Bhd

Reinventing Hope, Changing Lives

Job Description

It is the primary responsibility of the Executive is to oversee the day to day operations of the M Care (Customer Care). The position is to ensure that all standards of professionalism and protocol established are being practiced by all appointed service providers/panels. The Executive, M Care will be in continuous communication with the superior ensure that a consistent delivery of service is being delivered to customers. All duties are to be performed in accordance with departmental and policies, practices and procedures.

Responsibilities
  1. Assist to plan, execute and monitor the property support services at various property developments, such as leasing/sub-sale, ID, renovation, concierge services etc.
  2. Source for, identify and liaise with consultants, contractors or service providers, for alliance to provide property support services to customers.
  3. Assist in planning and leasing of residential and commercial properties
  4. Ensure and maintain proper documentation with all parties, e.g. service providers’ agreements, tenancy agreements & documents etc.
  5. Assist to plan and execute all activities planned to promote the services.
  6. Liaise with various agencies on the creative, event management, collateral printing, marketing and media/PR, of the organized activities or programme
  7. Maintain good records of all operation activities and prepare periodic reports
  8. Conduct market research to keep abreast with the current property services trends; conduct satisfaction survey to measure the services level
Requirements
  1. Diploma or Degree holders in any field.
  2. Min. 2-years working experience in the property industry will be an advantage.
  3. Computer literate (typing, excel & word user) and Internet savvy.
  4. Experience in concierge service in any industry, property industry preferred.
  5. In-depth knowledge of Customer Focus theory and implementation.
  6. Knowledge of analytical techniques.
  7. Chinese Speaking Candidates will be an advantage.

To apply for this job please visit www.mahsing.com.my.

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To apply for this job please visit www.mahsing.com.my.

Contact us

Mah Sing Group Bhd

Reinventing Hope, Changing Lives

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